E-commerce websites, be available to your customers

Online Availablity... Check your emails twice a day
This post might seem silly to some people, but we have come across accommodation websites that reply to enquiries about availablity of rooms up to 2 weeks after we email them, with the excuse that "we don't get a chance to check our email very often."

Get real! If you have a website, then turn your computer on, login and download your email twice a day, it will take 5 minutes each time. And check your spam bin. An email from someone new emailing you will often end up in the spam bin, so check the spam bin or folder each day and empty it.. for hints on how to combat spam look there.

Answer dumb questions. Many is the time a polite response to a dumb question has brought me work. Remember the question only seems dumb because you know the answer, remember back to the time when you didn't know, how would you have felt if you received a polite reply to a question you asked? And how you would have felt if the answer had been curt or rude? Politeness costs nothing, and leave the receiver feeling respected.

CheersLynny
NZ's Best SEO